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Contact Us

We value your feedback, questions, and inquiries. Whether you have a project in mind, need assistance with our services, or simply want to say hello, we’re here to assist you.

LET'S TALK

How can we help you?

Whether you have questions about our products, want to explore partnership opportunities, or need help with your Medical Equipment, our dedicated team is ready to help you.

Headquarters

Mohamed Helmy Street, Hamed Street Previously, Near El-Waily Police Department

General inquiries

+201006678347‬ ‪+201110053381

Email address

info@mergemed.net

Name
FAQ

(FAQs) MergeMed for Export, Import & Agencies

What does MergeMed specialize in?

MergeMed is a leading supplier of medical and laboratory equipment and consumables, serving Egypt and wider African markets for over 20 years. Our specialties include:

  • Advanced blood collection systems

  • Clean air technologies (e.g., laminar flow cabinets)

  • Diagnostic and analysis equipment (e.g., biochemistry analyzers)

  • Medical and laboratory disinfection solutions

Yes, we offer a full line of vacuum blood collection tubes (single-use) with a variety of additives, sizes, and color-coded caps. All tubes are manufactured to meet global quality and safety standards.

Absolutely. All our products are ISO and CE certified, and we work closely with the Egyptian Ministry of Health (MOH) to ensure full compliance with regulatory requirements. We also provide technical documentation and testing certificates upon request.

Yes. We partner with both medical institutions (hospitals, labs, research centers) and authorized distributors

Of course. You can request a customized quotation or submit a Product Inquiry Form detailing your needs. Our team will respond promptly with a tailored offer based on your requirements.

Currently, Egypt is our primary market, but we are actively expanding throughout Africa and the Middle East. We welcome partnership proposals from regional distributors and healthcare networks.

Our relationship doesn’t end with delivery. MergeMed provides:

  • Technical training and product usage guidance

  • Maintenance support for equipment Responsive complaint and feedback management

Delivery depends on stock availability and destination:

  • In-stock items in Egypt: 2–5 business days

  • Special orders or international shipments: Varies based on production, certification, and logistics

Yes. For complex or advanced devices (e.g., analyzers or clean air equipment), our team provides on-site installation, calibration, and user training to ensure safe and effective operation

We stand by our quality. If any issue arises, please contact us within 3 working days of receipt. We will assess the issue and arrange for replacement, return, or technical inspection as needed.